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Guest
Speaker:
JP is an experienced speaker for both large and small
audiences on a variety of topics, including:
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Continual Improvement Assessment (CIA): Promoting and Sustaining Business Results: The talk is a management strategy to sustain and promote improvement. There are 4 advanced assessment techniques that can be used to monitor, promote, and maintain a continual improvement program that ensures value-added results. Continuous correcting is not the same as continuous improvement. Learn the difference between necessary, value-added, and superficial improvements. Results come from checking, not expecting. Topics include: Continual Improvement; Verifying Continual Improvement; Process Auditing for Continual Improvement; Reporting Performance and Wealth; Auditing for Performance Gaps; and Self-Assessment Perception Surveying. JP has authored a book by the same name.
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Process Auditing Techniques:
Process auditing techniques are more effective than element or clause techniques for ensuring processes are effective. Process auditing techniques are presented that can be used for process and system audits of all kinds. Topics include: process characteristics; application of PDCA and ACDP; adequacy of controls; techniques for identifying risk; auditing open-ended requirements; and how to audit when there are no procedures. JP has authored a book by the same name.
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After the Audit: Continual Improvement from the Audit Process: The talk is about closing the loop on the audit process to ensure organizations benefit from the audit process. Learn techniques for ensuring effective corrective action from audit findings. If your organization is not benefiting from process/ system audits, why do them? Topics include: effective audit finding statements, audit function improvement process, linkage to business needs, and determining effectiveness of actions taken. JP has authored a book title: After the Quality Audit: Closing the Loop on the Audit Process. |
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12 Ways Audits Can Add Value: The talk is about how process and system audits can contribute to performance improvement and enhance organizational effectiveness, efficiency, and competitiveness. Organizations should demand more of their audit program resources. The audit program can move beyond compliance and support top management in a proactive quest for improvement. For this presentation I assume that improvement is desirable. Topics include 12 action items for supporting management’s need to monitor, promote, and sustain improvement programs. The talk includes entertaining group exercises. |
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Speak up for improvement: Being a Vancour: This talk focuses on promoting and utilizing those who are willing to speak up about performance weaknesses, ineffectiveness or inefficiency. It is about transforming the ‘don’t rock the boat’ culture to a culture which promotes listening and improving the organization from within. People who provide feedback in a positive and value-added manner should be recognized and rewarded. The old saying: “see no evil, hear no evil, and speak no evil” must be replaced with “See it, Know it, Say it” to ensure organizations glean the information they need to improve and stay competitive. The transformation can start by characterizing those who speak up for good by calling them vancours. Finding and fostering vancours may be the missing link for the achievement of continual improvement. Topics include: Speaking up Sucks: Whining & Griping; Being a Vancour; Managing and Promoting Vancours. The talk includes entertaining group exercises. |
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